Shipping and returns

If payment is not completed within 7 days from the placement of the order, the order will be automatically cancelled.

Shipping
Shipping to all countries via UPS courier on business days. A tracking number for the shipment will be provided by email on the day the order is shipped, or at the latest the day after, and can be verified on the courier's website. If the Client wishes to ship a package outside of the European Union, attention should be paid to the possibility of additional customs fees.

Shipping costs

Italy: 10 euros for orders less than €150, free for orders above that total. Express delivery service in 2/3 business days: €16 for orders up to €150, €6 for orders above that total.

Europe: €16 for orders up to €150, free for orders above that total. Express delivery service in 2/3 business days: €16 for orders up to €150, €6 for orders above that total.

Romania, Czech Republic, Poland, Bulgaria, Hungary, Slovakia: €16 for orders up to €150, free for orders above that total. Express delivery service in 2/3 business days: €25 for orders up to €150, €15 for orders above that total.

Switzerland, Norway, Principality of Monaco, Andorra, Lichtenstein: €28 for orders up to €150, €18 for orders above that total. Express delivery service in 2/3 business days: €20 for orders up to €150, €10 for orders above that total.

Returns, refunds and exchanges

To correctly exercise your right of withdrawal you must send your request by email to Customer Service: info@infinityroses.it, and you will receive a confirmation email from infinityroses.it.
You may request and effect a return within 10 days of receiving your order, according to Article 5 of the Legislative Decree of May 22, 1999, n. 185. Upon verification of the condition of the merchandise a refund will be issued to the Client according to the general terms of sale. The Client may exchange products without incurring additional charges, except that of return shipping, within and not outside of the terms required for the exercise of the right of withdrawal.

Free exchange is allowed only for a different size or color of the same item, subject to availability, and only one time per order.
In case of multiple returns (from multiple orders), the Client must return items separately, divided by order, in separate original packaging.

Terms

The following is all the necessary information relative to the general terms of sale of infinityroses.it. Read carefully before placing your order.
The site is managed and maintained by Beauty Experience S.r.l. Registered office: Via Brennero 21 - 46100 Mantua MN ITALY.
The offer and sale of Products on our Site is regulated by these General Terms of Sale.

1. Definitions
"Site" is the website www.infinityroses.it.
"Client" is the natural person, over 18 years of age, acting for purposes separate from their own commercial, entrepreneurial, artisanal or professional activities who places an order on the Site, accepting the general terms of sale.
"Order" or "Order Form" is the request form for the purchase of an item offered for sale, filled out by the Client on the Site.
"Products" are the goods offered for sale on the Site, according to the general terms of sale.
"Price" is the corresponding cost for the sale of the goods.
"Contract" is the remote contract for the sale of the Products, according to the general terms of sale.
The "Parties" are Infinity Roses Italy and the Client.
2. General provisions
The present general terms of sale (henceforth "General Terms") governs all sales of Products to Clients made remotely on the Site.
The service of remote sale governed by the General Terms is exclusively reserved for the Clients.
The language used for the fulfillment of sales contracts through the present Site is Italian.
3. Products
The Products offered on the site are sold directly by INFINITYROSES.IT according to the conditions required by the general terms of sale published on the Site at the moment of the Order.
Information regarding the Products, together with their Product Codes and Prices, is available on the Site.
In case the Products presented on the Site are no longer available or not offered for sale at the moment the order is placed, it will be the responsibility of INFINITYROSES.IT to notify the Client in a timely manner of the unavailability of the ordered products and refund the corresponding price. INFINITYROSES.IT cannot in any case be held responsible to the Client for the unavailability of a Product.
4. Method of purchase
The Site shows the essential characteristics and the Price of each Product. The information presented on the Site does not represent an offer on the part of INFINITYROSES.IT.
Before placing an Order on the Site, the Client is required to attentively read all the instructions provided during the procedure of purchase (including those regarding shipping costs, conditions for the exercise of the right of withdrawal, and the Privacy Policy) as well as these General Terms.
To enter into the Contract for the sale of one or more Products on the Site it is required to fill out the Order Form in electronic format and submit it via internet, following the relevant instructions.
By submitting an Order the Client declares to know and accept the terms of sale and the other information contained in the Site, including that accessed through links, including information regarding the privacy policy and legal notes. Submitting an Order represents a proposal to buy the selected Product, governed by the present General Terms and binding for the Client (notwithstanding the right of withdrawal provided for in the following Article 8.) The submission by the Client of the proposal to buy entails the obligation of the Client to pay the Price of the Product or Products ordered.
The contract between INFINITYROSES.IT and the Client is entered into at the moment in which the Client receives confirmation from INFINITYROSES.IT that the Order submitted via the procedures required by the Site has been accepted. The acceptance (or refusal) by INFINITYROSES.IT of the proposal in the Order will be communicated to the Client at the email address indicated by the Client in the Order ("Order Confirmation").
With the Contract entered into, INFINITYROSES.IT will communicate, via electronic mail to the address indicated by the Client, a receipt of the Order, containing a summary of the information contained in the Order Form, and a request for verification of any errors that may exist in the inserted data, and a tracking number for the Order.
The risk of loss or damage to the Products transfers to the Client at the moment in which the latter (or a third party designated by the Client and other than the carrier) materially takes possession of the Product since shipping is tracked.
5. Obligations of the Client
To continue to purchase of the Products, the Client must continue to the provision of the necessary data for the fulfillment of the Order, its shipping and delivery of the Products.
The Client is required to provide correct, truthful and complete data regarding: personal data, contact information, and other information useful for the fulfillment of the Order.
The Client shall pay the Price of the Products purchased and save a copy of the confirmation receipt sent by INFINITYROSES.IT to the email address indicated during registration for the website.
6. Price and payment
The Price of the Products is expressed in Euros and includes all the applicable taxes and fees (except in the case of exports, which have various requirements depending on the destination country).
The total Price indicated at the end of the Order includes shipping costs and VAT tax.
Shipments to destinations outside the European Union are not subject to VAT tax but require the payment of import taxes not included in the Price of sale, and responsibility for these falls solely on the Client (except in cases and countries expressly indicated).
Payment must be made at the moment the Order is submitted. The Client may choose among the following three payment methods: credit card, PayPal and bank transfer.
In case of payment by credit card, the relevant financial information will be transmitted via encrypted protocols to the entities providing the remote payment services, without the possibility of third parties accessing the information.
This information shall never be used by INFINITYROSES.IT except to complete the necessary procedures relevant to the purchase and to issue refunds in case of possible product returns following the exercise of the right to withdrawal, or whenever it is necessary to prevent or report cases of fraud to law enforcement authorities.
7. Times and methods of delivery
Shipping expenses are charged to INFINITYROSES.IT and shall be clearly expressed during the Order process. Eventual customs fees and/or other fees relative to the import of goods are the responsibility of the Client (except in cases and countries expressly indicated).
Clients who place an Order enter into a commercial relationship with INFINITYROSES.IT and take on the responsibility of accepting their package upon delivery. If the package is not delivered due to causes dependent on the client (unavailability at the provided address, incorrect telephone number, incorrect address, failure to provide SSN number for shipments to the USA) or if the Client refuses the delivery, the shipping costs and any customs fees will be deducted from the refund owed to the Client.
The delivery of the Products at the address specified by the Client in the Order will be completed by courier.
Delivery time is generally 1/3 business days in Italy according to the selected service (standard or express) and generally 2/5 business days in Europe and outside the EC from the date the Order is received by INFINITYROSES.IT. These times are approximate and not binding for INFINITYROSES.IT.
Shipping days are to be understood as business days, on weekends and/or holidays no orders are shipped.
In case of the unavailability of one or more Products following the Order, INFINITYROSES.IT may proceed to the shipping of the other Products ordered by the Client. This partial delivery is considered valid and does not give the Client the right to refuse delivery, or the right to damages or refunds, but only to the reimbursement of the Price of the unavailable item.
The Client (or his/her delegate) is responsible for ensuring, at the moment of delivery of the Product by the Courier:
that the number of parcels in the delivery corresponds to that indicated on the delivery slip; and that the packaging and associated seals are intact, not damaged, not wet or altered in any way.
Any damages to the packaging and/or the Product or a discrepancy in the number of parcels indicated must be immediately contested in writing on the Courier's delivery slip. Once the Courier's document is signed, if the Client has not made note of any irregularities, the Client will not be able to lodge any complaints regarding the exterior conditions of the delivered parcel.
At the moment of delivery, the ownership and risks relative to transportation of the Products are transferred to the Client.

8. Returns
The expenses for the return of Products to INFINITYROSES.IT are the responsibility of the Client, unless stated differently in writing to the Client.
In case of a courier different than that indicated in Article 7.2 the Client will be directly responsible for shipping fees and shall assume the responsibility of any damage or deterioration of the merchandise.
In order for the right to withdrawal to be exercised validly, the Products purchased must be returned intact, not used or washed, in their original packaging and with original labels still attached. The packaging of the Products must be accurate, in order to protect the original wrapping from damage, writing or the affixing of labels. All items will have an INFINITYROSES.IT seal applied. Items with the INFINITYROSES.IT seal removed cannot be accepted for returns.
The right to withdrawal is subject to the verification of the returned Products and their correspondence to those in the Order and the relative return models of INFINITYROSES.IT .
INFINITYROSES.IT shall provide the total refund of the sum paid by the Client, including any reasonable costs of delivery (corresponding to standard rates), usually within 14 business days and in any case not more than 14 days after the date in which INFINITYROSES.IT has received the Product. This refund shall be issued to the same payment method used by the Client for the initial transaction, unless expressly agreed otherwise between the Parties and on the condition that the Client not be subject to additional expenses in connection with the refund.
The Client is responsible only for the shipping expenses for returning the Product (transportation and any customs fees or import taxes).
If the recipient of the Products indicated on the Order Form is not the same person who made the payment of the amounts due for their purchase, the refund, in case of exercise of the right of withdrawal, will be issued to the person who made the payment, releasing the obligation of INFINITYROSES.IT.
In case of payment via collection on delivery, the refund will be issued by bank transfer, and it will be necessary to provide your bank details by email to info@infinityroses.it.
In case of delivery error by INFINITYROSES.IT (Products not matching their description, defective products, different products delivered than those indicated in the Order), INFINITYROSES.IT assumes the responsibility of providing a complete refund to the Client, upon receiving the returned merchandise in company headquarters, except in cases of a different agreement being reached with the Client.
9. Exchanges
INFINITYROSES.IT allows the Client the possibility to exchange merchandise within and not after a period of 14 days. The purchased products must be returned intact, not used or washed, in their original packaging and with original labels still attached.
Free exchange is allowed only for a different size or different color of the same item, subject to availability.
To exchange an item, send a request via email to Customer Service: info@infinityroses.it. You will receive a confirmation from infinityroses.it.
 
Where compatible, the provisions of Article 8 regarding returns apply.
Exchange of Products is allowed only one time per each Order. Any subsequent exchanges after the first will incur upon the Client the responsibility for shipping costs and any import taxes, and the placement of a new Order.
10. Force majeure
The Parties shall not be responsible for the delay in the fulfillment of their obligations pursuant to the Contract if that delay is caused by circumstances out of their reasonable control. The Party so delayed due to force majeure shall have the right to the extension of terms necessary to fulfill their obligations.
11. Copyright and brands
Brands, logos, photographs, videos, texts and other distinguishing features of various types present on the Site belong to their respective owners.
The use of brands, logos, photographs, videos, texts and other distinguishing features - including their reproduction on other websites - by unauthorized third parties is prohibited.
The contents of the Site (texts, graphics, animations and images) are protected by copyright.
The data provided by the Client necessary for the execution of the Contract is processed according to the requirements of the New European Regulation (GDPR) and D. Lgs. 2003 n. 196 on the "Protection of personal data".
For more information on the processing of this data see the "Privacy Policy" of this site.
13. Variations in the agreement
The Contract constitutes the entire agreement between the Parties regarding its subject matter, along with the Order, the general terms of use of the Site and the conditions relating to the registration service.
Any change or modification to the Contract must be accepted in writing by both Parties.
14. Communications
All communications between the Parties must be carried out in writing and sent to the email address of the other party indicated in the Contract and the Order. "Sent in writing" is to be understood to also refer to communications sent to the email address of the other party indicated on the Site and in the Order.
Communications regarding the validity or existence of the present agreement must be exclusively hand-delivered or mailed by registered mail with return receipt.
15. Applicable law and competent jurisdiction
The Contract shall be governed and interpreted in conformity with Italian law.
The Parties agree that the application to the present contract of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
For every controversy arising from or relating to the Contract, the competent jurisdiction shall exclusively be the Jurisdiction of Mantua, Italy.
16. Modifications
The general terms of sale may be subject to modifications, including due to any changes in the law. The new general terms of sale will be in force from the date of publication.
It is presumed that the Client is aware of the general terms of sale in force at the moment of purchase.

Legal notes

Legal information regarding the use of the site
Welcome to the Online Boutique of infinityroses.it!
The navigation and consultation of this website require the user to be aware of and respect the legal information reported in this page.
The site is managed and maintained by infinityroses.it by Beauty Experience S.r.l. Registered office: Via Brennero 21 0 46100 Mantua MN ITALY.

For further information, it is always possible to contact infinityroses.it at the following addresses:
> Customer Service: info@infinityroses.it.
Access, navigation and consultation of the site shall be carried out for personal reasons without commercial or professional aims. Infinityroses.it requests that anyone visiting the site for purposes other than those of a personal nature, and in particular those with commercial aims, refrain from making any purchases.
In any case, a purchase made by a customer not classifiable as the final consumer of the goods purchased renders the general terms of sale inapplicable, in particular the rights provided by law for the protection of consumers.
Infinityroses.it is not responsible for illegitimate use or use for illicit purposes by third parties of the material present on the site.
Privacy
Notice on the processing of personal data pursuant to the effects of the New European Regulation (GDPR) and art. 13 of D. Lgs n. 196/2003.
The data provided by the site visitor shall be processed for the following purposes: management of personal data of clients/suppliers, administrative management, information on services offered, adherence to law, autocertification of identity. It is incumbent upon the Visitor to verify the accuracy of the personal data regarding themselves and proceed to any necessary correction, updating or any modification of erroneous data or data no longer subject to processing. Processing will be carried out either manually or with the assistance of electronic systems. The data may be stored both in hard copy and electronic formats, so as to allow for, where necessary, the individuation and selection of aggregated data, for no longer than is necessary for the purposes for which the personal data are processed.  Providing personal data is voluntary, but any refusal would render impossible the use of the platform and any type of relationship, given that the processing of personal data is necessary for access to the system and for the fulfillment of legal obligations. No data shall be disclosed to third parties for commercial purposes. The Data Controller is: Beauty Experience S.r.l with registered office at: Via Brennero 21 - 46100 Mantua MN - the Visitor may at any moment exercise his or her rights towards the Data Controller, pursuant to the GDPR and to Art. 7 of D. Lgs. 196/203, that for the sake of clarity we reproduce here in full.
 
The data subject has the right to obtain indication of:
the origins of the personal data;
the purposes and methods of processing;
the logic applied in case of processing carried out by electronic means;
the identifying details of the data controller, data processors and designated representative pursuant to article 5, comma 2;
the recipients or categories of recipient to whom the personal data have been or will be disclosed, or who can come into possession of it as designated representatives on the territory of the State, data processors or people responsible for processing.
The data subject has the right to obtain:
the completion, rectification or, when desired, additions to the data;
the deletion, anonymization or restriction of data processed in violation of the law, including those the conservation of which is not necessary for the purposes for which the data were collected or processed;
certification that the operations described in letters a) and b) have been brought to the attention, including regarding their contents, to the entities to whom the data were disclosed or disseminated, unless this requirement proves to be impossible or involves a manifestly disproportionate effort with respect to the right being protected.
The data subject has the right to oppose, in whole or in part:
for legitimate reasons, to the processing of personal data that concerns him or her, even if it is relevant to the purposes for which the data were collected.

BEAUTY EXPERIENCE S.R.L.
Registered office: Via Brennero 21
46100 Mantua MN ITALY
Telephone +39 045 8034700
info@infinityroses.it customer service